Privacy Policy

Last updated: 23/09/2025

Who we are
C.L. Electrical Controls Limited (“we”, “us”, “our”) is a UK-based company that designs, builds, installs, and commissions control panels, telecommunications enclosures, BEMS control systems, EV charging solutions, and electronic display systems. Our registered office is Unit 1 Beaufort Trade Park, Pucklechurch Trading Estate, Bristol BS16 9QH, company number 05263920.

This policy describes how we collect, use, store, and share your personal data when you use our website (https://clelec.group), contact us, or otherwise engage with our services.

1. Data Controller

C.L. Electrical Controls Limited is the data controller for personal data processed under this policy.

If you have any queries about this privacy policy or how we handle your personal data, please contact us at:

• Email: dpo@clelec.group
• Address: Unit 1 Beaufort Trade Park, Pucklechurch Trading Estate, Bristol BS16 9QH

2. What data we collect

We may collect and process the following kinds of personal data:

Type of Data	Examples
Identity & Contact Data	Name; job title; organisation; email address; telephone number; postal address.
Technical Information	IP address; browser type and version; time zone setting; device/browser identifiers; operating system; analytics data (pages visited, time spent, etc.).
Usage Data	Data about how you use our website, products, or services.
Communications Data	Any correspondence between you and us (e.g. via email, contact forms).
Financial / Contract Data (if applicable)	Details related to transactions, billing, or contracts (if you engage our services that require this).

We do not usually collect special categories of personal data (such as race / ethnicity, health, etc.), unless you explicitly provide them in limited circumstances (e.g. as part of employment, compliance, or safety requirements), and only where permitted by applicable law.

3. How we collect your data

• When you fill in forms on our website (e.g. contact or enquiry forms).
• When you correspond with us by phone, email, or otherwise.
• Automatically via your browser/ device when you visit the site (e.g. via cookies or analytics).
• If you become a client / engage our services, through the performance of the contract.

4. Why we process your personal data (Legal bases)

We will process your personal data on one or more of the following legal bases:

Purpose	Legal basis
To respond to your enquiries and provide our services	Performance of a contract; or taking steps before entering into a contract.
To manage our relationship with you, including customer service issues	Legitimate interests (for example, ensuring we deliver quality service, improve our offerings) or by contract.
To comply with our legal obligations	For example, bookkeeping, statutory/regulatory compliance.
To send you marketing communications	Only with your consent, or where otherwise permitted by law. You may opt out.
To improve our website and services, including analytics	Legitimate interests (provided these do not override your fundamental rights)

5. Cookies and similar technologies

We use cookies and similar tracking technologies to:

• Enable the functioning of the website.
• Collect analytics (e.g. how users navigate the site) to improve usability.
• Where applicable, for marketing or advertising (only if you consent, where required).

You will be given information (e.g. via a cookie banner) about what cookies we use, and how you can control or opt out of them.

6. Who we share data with

We may share your personal data with:

• Our service providers and subcontractors who help us deliver our services, perform website hosting, IT support, payment processors, analytics services, etc.
• Legal or regulatory authorities, if required by law or to protect our rights.
• Potential acquirers or in the course of a corporate reorganisation, merger or sale of assets (with appropriate protections).

Whenever we share your data, we ensure that only the minimum necessary data is shared, and that the third party is contractually obliged to protect it in line with data protection law.

7. International transfers

If any of your personal data is transferred outside the UK (or the European Economic Area), we will ensure that:

• The destination has adequate protections in place under law; or
• We use standard contractual clauses or other legal mechanisms to safeguard the data.

8. How long we keep your data

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise required by applicable law.

Some example retention periods:

• Enquiries / contact form data: until resolved + a reasonable period for potential follow up / audit (e.g. 2 years).
• Contractual data / service delivery: for the duration of the contract + statutory retention periods (e.g. for tax, accounting).
• Marketing consents: until you withdraw consent.

9. Your rights

Under UK data protection law, you have a number of rights in respect of your personal data:

• Right of access – to request a copy of the data we hold about you.
• Right of rectification – to have inaccurate or incomplete data corrected.
• Right to erasure (“right to be forgotten”) – in certain circumstances.
• Right to restrict processing – in certain circumstances.
• Right to object – to processing based on legitimate interests, or for direct marketing.
• Right to data portability – where data is processed by automated means and under your consent or contract.
• Right to withdraw consent – at any time, where processing is based on consent.

To exercise any of these rights, or for any privacy-related query, contact us using the details provided above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are not processing your data in accordance with the law.

10. Security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, or damage, unauthorised access or disclosure. Examples include encryption, secure servers, restricted access to data, staff training, and regular security reviews.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will appear on our website, with an updated “last updated” date. If changes are significant, we will endeavour to notify you (for example, via website banner, email if you are a client or have agreed to receive such notices).

12. Miscellaneous

• Third-party links: Our website may contain links to external sites. We are not responsible for their content or privacy practices.
• Children: Our services are not directed at children under 16. We do not knowingly collect data from children under 16.